My Services

I help healthcare organisations and nonprofits uncover the human realities that shape patient experience, provider well-being, and the quality of care.

Through in-depth qualitative research and care-centred assessments, I surface the often-unseen dynamics within healthcare systems — from emotional touchpoints in the patient journey to structural challenges affecting staff morale and communication. By focusing on real experiences, not just metrics, I reveal the quiet risks, gaps, and opportunities that can make or break trust in care.

Whether you're aiming to improve satisfaction, design more empathetic services, or strengthen community programs, my work brings clarity, strategy, and insight to the heart of healthcare.

Explore the services below to see how we can work together to build care-centred systems.

Provider Experience Research

I design and lead qualitative research studies within healthcare settings to uncover the lived experiences of care providers — from doctors and nurses to social workers and staff. Through interviews, observation, and fieldwork, I surface the human dynamics that shape staff well-being, communication, and care delivery. This research helps organisations move beyond burnout metrics and toward truly supportive care environments.

What’s included:

Research Insights Report
Actionable Recommendations
Presentation Deck

Contact for a custom quote.

Patient Journey Research

Patient journey research explores how individuals experience care — emotionally, logistically, and relationally. I map the full continuum, from first contact to follow-up, identifying points of friction, fear, relief, and transformation. This work supports service redesign, communication improvements, and more dignified care practices.

What’s included:

Research Report
Patient Journey Maps
Actionable Recommendations
Presentation Deck

Contact for a custom quote.

Community Health Program Design & Evaluation

I help nonprofits and healthcare teams design and evaluate community-based health interventions — from awareness drives and preventive care camps to ongoing outreach programs. Drawing on ethnographic methods and real-world experience leading a charitable trust, I support your team in aligning your health goals with what communities actually need.

What’s included:

Needs Assessment Report
Program Strategy Document
1-day workshop

Contact for a custom quote.

Get a Quote

How It Works:
1. Share details about your project and goals.
2. I’ll assess the scope and propose a research plan.
3. You'll receive a custom quote based on the complexity and requirements.

Let's collaborate to create meaningful, data-driven insights. Share your requirements below or book an advisory call to get started!